Product Designer Digital Web Experience

Job Description

Job Ttitle: Product Designer Digital Web Experience

Company: JetBlue Airways


Description: Position SummaryThe Product Designer, Digital Experience Web is a subject matter expert in User Experience (UX) and visual design. In this role, the Product Designer will craft innovative and cohesive digital experiences for our component library, global website elements, and web-based products serving marketing and customer support initiatives. A principal role on the team, this candidate must match the curiosity of other product leads and challenge conventional design wisdom while using data to support their decisions.The Digital Experience team drives our product and design efforts across our digital platforms, with a particular focus on how customers first land on jetblue.com. As a key team member, you will work collaboratively with product managers, delivery teams, and diverse stakeholders to design and implement top-tier digital solutions that meet our business objectives and elevate user experiences.Essential Responsibilities

• Develop pioneering and persuasive customer (user) experiences for JetBlue’s Digital products
• Design customer facing user interfaces that are leveraged by engineering partners to build a thoughtful Digital experience
• Align with Brand, Marketing and other internal creative groups on our brand identity
• Collaborate across team with product managers, product leads, technology, other design Subject Matter Experts (SMEs) to drive successful attainment of business goals
• Manage these development requests via Jira and other Agile processes
• Other duties as assigned

Minimum Experience and Qualifications

• High School Diploma or General Education Development (GED) Diploma
• Three (3) years’ experience in product design, user experience (UX)
• Strong working knowledge of Microsoft Office Suite, including Outlook, Excel, Word and Visio
• Excellent verbal and written communication skills and the ability to interact professionally with diverse stakeholders at all levels of the organization, including the ability to exercise good judgment in frequency and nature of communications to different parties (senior management, stakeholders, team members, etc.)
• Demonstrated technical and analytic ability through a work portfolio presentation
• Experience in statistical and other quantitative and qualitative analytical methodologies
• Available for overnight travel (10%)
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications

• Bachelor’s Degree in related discipline
• Four (4) years’ experience in product design, user experience (UX) with an emphasis on travel experience
• Experience in the commercial aviation industries with exposure to supporting IT systems and technologies
• Working knowledge of industry standards in project management and development methodologies (Agile Methods)
• Demonstrated analytical and basic project management skills required, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements
• Strong interpersonal and demonstrated facilitation skills including the ability to motivate and influence others, and able to foster and contribute to a positive, upbeat team environment
• Strong customer service ethic and an understanding of how IT is ultimately delivers to the customer
• High tolerance for working in a dynamic and shifting environment and able to readily embrace and participate in change initiatives
• Knowledge of technology fundamentals and concepts including Microsoft technologies
• Ability to work well with others and complete tasks with minimal supervision
• Effective time management and prioritization skills

Crewmember Expectations

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))

Equipment

• Computer and other office equipment

Work Environment

• Traditional office environment

Physical Effort

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation

• The base pay range for this position is between $90,500.00 and $128,600.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

#LI-AC1#LI-HybridJetBlue Airways is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Salary:

Location: Long Island City, Queens, NY – Washington DC

Date: Wed, 13 Nov 2024 02:24:50 GMT


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