Principal Technician (ICT Systems)

Job Description

Job Ttitle: Principal Technician (ICT Systems)

Company: Deftec


Description: Principal Technician (ICT Systems)DEFTEC delivers mission critical solutions through skillfully delivered services and innovative products. We are inspired by the critical missions of our clients, and we are driven to provide the most effective solutions to execute their missions, operational challenges, and requirements. Our dedicated, experienced, and talented employees work closely with our clients to ensure the delivery of exceptional services and products.JOB RESPONSIBILITIES:Specific Working Conditions: – Office environment. – Potentially includes shift work.Software configuration

• Assists in designing, verifying, documenting, amending, and refactoring moderately complex software configurations for deployment.
• Applies agreed standards and tools to achieve a well-engineered result.
• Collaborates in reviews of work with others as appropriate.

System software

• Monitors operational systems for resource usage and failure rates to inform and facilitate system software tuning.
• Applies system software parameters to maximise throughput and efficiency.
• Installs and tests new versions of system software.
• Contributes to the preparation of software implementation procedures for fallback contingency plans.

Network support

• Carries out agreed network maintenance tasks and specified operational configuration of network components.
• Establish and diagnose network problems/faults using the required troubleshooting methodology and tools.
• Uses network management software and tools to collect agreed performance and traffic statistics.

Systems installation and removal

• Installs or removes hardware and/or software, using supplied installation instructions and tools, including handover to the client.
• Uses standard procedures and diagnostic tools to test installations, correct problems, and document results.
• Records details of all components that have been installed and removed.
• Assists users and follows agreed procedures for further help or escalation.
• Contributes to the development of installation procedures and standards.

Release and deployment

• Uses approved tools and techniques for specific deployment activities.
• Administers the recording of activities, logging of results and documents technical activities undertaken.
• Deputize for higher grade staff, if required;
• Perform other duties as may be required.

QUALIFICATIONS:Required Qualifications:

• NATO Secret security clearance
• Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience.
• At least 3 years practical experience of implementation and maintenance of ICT (Information and Communication Technology) end systems within a large organization.
• Good understanding of ICT systems and the ability to work independently to solve problems.
• Good experience configuring hardware and software.
• Hands-on experience troubleshooting technical issues and providing technical support to end-users.
• Experience in System Administration of both Windows and Linux Server Operating Systems.
• Broad and sound technical knowledge and experience in distributed Information Systems as they are applied to modern Command and Control Information Systems (C2IS).
• Experience with MS SQL DB, other database packages, database queries and scripting.
• Experience with and a good working knowledge of Relational Databases management including backups, archiving and replication.

Preferred Qualifications:

• Knowledge of Microsoft SharePoint Portal administration and troubleshooting.
• System and Web-based application troubleshooting and fault analysis.
• Knowledge of applications used to support service delivery such as system monitoring, event management, and performance analysis.
• ITIL Foundation Certificate.
• Experience in Service Operation in an Enterprise Service Delivery environment including practical use of service management tools (e.g. ITSM).
• Prior experience working in an international environment comprising both military and civilian elements;
• Knowledge of NATO responsibilities and organisation, including ACO and ACT.

DEFTEC offers a comprehensive whole life benefits package that includes medical, dental, vision, holiday, paid time off, life insurance, short/long term disability, and educational reimbursement. DEFTEC also matches 401k contributions dollar for dollar up to 3% of employee’s income and an additional $0.50 for every dollar between 4-5% of employee’s income. The DEFTEC team is comprised of professionals who make a difference every day in crucial missions related to national security. Our leadership knows that this happens by employing a diverse team who is well taken care of. Our employees are our top priority making DEFTEC an ideal place to work.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please contact if you require reasonable accommodations.DEFTEC is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP and alcohol when criteria is met as outlined in our policies.AAP/EEO StatementDEFTEC Corp is an Equal Opportunity and Affirmative Action Employer and prohibits discrimination and harassment of any type on the basis of actual or perceived race, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, religious creed, disability (mental and physical) including HIV and AIDS, medical condition (cancer and genetic characteristics ), genetic information, age, marital status, civil union status, sexual orientation, military and veteran status, denial of family and medical care leave, arrest record and/or any other characteristic(s) protected by federal, state or local law.This policy applies to all terms of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, training, compensation, benefits, employee activities and general treatment during employment.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Salary:

Location: Norfolk, VA

Date: Wed, 04 Dec 2024 05:26:53 GMT


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