C003864 Senior Technician (ICT Systems Ops, Admin and Maint.) (NS) – TUE 10 Dec

Job Description

Job Ttitle: C003864 Senior Technician (ICT Systems Ops, Admin and Maint.) (NS) – TUE 10 Dec

Company: EMW


Description: Deadline Date:TUE 10 DecemberRequirement Title:Senior Technician (ICT Systems Operations, Administration andMaintenance)Location:Norfolk, VA, USFull time on-site:YesTotal Scope of the request (hours):836Required Start Date: 20 Jan 2025End Contract Date: 31 December 2025Required Security Clearance: NATO SecretSpecific Working Conditions: – Office environment: Local Norfolk Region, VA, United States.Some lifting of equipment (up to 25lbs) and physical work (deskinstallations) might be required.– Language requirements: A thorough knowledge of English, bothwritten and spoken, is essential.

• Delivers first call resolution in accordance with Standard Operating Procedures (SOP);
• Performs Level 1 forward support for incidents and request fulfilment in accordance with applicable SOPs;
• Escalates incidents to Level 2 support as necessary;
• Installs and maintains CIS assets for CSU Norfolk and supported customers;
• Installs and maintains Software on LAN workstations;
• Records all actions pertaining to CIS support in the approved ticket management system;
• Adheres to Technical Assistance Center SOP;
• Provides status updates for assigned requests via the approved ticket management system;
• Follows-up with users on completed requests prior to closing associated tickets;
• Contributes to accountability of CIS assets;
• Escalates User Complaint Management and Problem
• Management to TAC Cell Head;
• Executes pro-activeness for all requests assigned to User Support Section;
• Adheres to work schedule, providing support by engaging directly with the customer;
• Must be able to engage professionally in a multi-National environment working with VIPs.

Requirements

• NATO Secret security clearance
• Installation, operation and maintenance of computer systems on local area networks (LAN);
• System administration and maintenance of computers running Microsoft Windows 10;
• Installation, operation and maintenance of commercial off the shelf (COTS) equipment (i.e. desktop and laptop computers, printers);
• Service Desk management, including incident and problem processing, change request processing, availability management and user interaction;
• Coordination of appropriate and timely responses, including channeling requests for help to appropriate work centers for resolution, monitoring progress and keeping users apprised of progress;
• A+ Fundamentals (Hardware / Software).

Salary:

Location: Norfolk, VA

Date: Mon, 02 Dec 2024 23:15:18 GMT


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