Contact Center IVR Developer

Job Description

Job Ttitle: Contact Center IVR Developer

Company: SysMind
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Description: Hi,Hope you are doing Great!!!We have an urgent requirement below is the job description if comfortable please send your most updated resume and best time when we can talk.Position: IVR Developer Amazon Connect Contact CenterLocation: 100% REMOTEJob Type- ContractLength: Long TermJob Detailsday to day responsibilities:Participate in the design, development and delivery of solutions on IVR solutionDevelop efficient and high-performance call flowsCreate unit tests to maximize code coverage and cover end to end business scenariosSupport existing architecture and codeDocuments call flows and design as needed Work with other teams to understand scope and design efficient solutionCollaborates within the Agile framework, fosters a team approach to software development and deliveryEnsure all code developed follows DevOps practicesDescribe the performance expectations/metrics for this individual and their team:The developer needs to be an experienced IVR developer with AWS Connect experience.The candidate should have experience building contact flows (both call and chat) in AWS Connect.The developer’s primary responsibilities are to analyze, design, implement and test customized software applications.The developer will have a strong knowledge of software development and design and will have experience working to develop business-critical applications for contact centers.Tell me about what their first day looks like:Onboarding, ensuring access to systems, meeting the team, aligning calendars and schedulesWhat previous job titles or background work will in this role?IVR EngineerTelecom EngineerTelecom integrations engineerAny future projected positions potentially coming up? NO If yes, note:Required Skills/Experience: Preferred Skills/ Experience:1. Amazon Connect development experience 1. Familiarity with AWS, certifications are a plus2. Familiarity with and enthusiasm for DevOps, CI/CD, and SRE best practices, as well as iterative Agile-flavored workflows 2. Works well with multiple teams3. Responsible for consistent release management and good change management practices. Participate in Agile planning meetings and daily SCRUM meetings to provide software solutions for our platform services for Content Services and CHP Platform services. Review and perform troubleshooting analysis of the core application logs.3. Experience in self-service callflows and complex systems/database integrationsEducation Requirement: Bachelor Degree or equivalent 5+ yrs Experience Education Preferred:Software Skills Required: Amazon Connect, DyanmoDB, Lex, Lambda, communication skills

Salary:

Location: USA

Date: Sun, 29 Dec 2024 08:12:32 GMT
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