Onsite Support Specialist (Government)

Job Description

Job Ttitle: Onsite Support Specialist (Government)

Company: AT&T


Description: Job Description:AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.AT&T has an opening to fill an Onsite Support Specialist position located in Washington, DC.The Department of Homeland Security (DHS) has a continuing requirement for Homeland Enterprise Information Technology Secure Services & Support (HEITS) for the continual operations and maintenance and evolution of the Homeland Secure Data Network (HSDN) and the Classified Local Area Network (C-LAN).AT&T is seeking a broadly experienced candidate to provide Tier 1 and 2 support for multiple domains with users locally and remotely, with excellent communication skills and the ability to support VIP and VVIP customers. This position will work with Active Directory and Exchange to create/modify/terminate accounts, as well as troubleshoot workstation, printers, and other peripheral devices. Additional responsibilities include imaging, installing, and configuring workstations and troubleshooting Windows 10 and above and Microsoft Office suite. Candidate should be interested in learning new technology and providing support to the user community.Job Duties/Responsibilities:

• Communicating and interfacing with customers and Leidos Site Lead on issues and daily tasking
• Providing Tier 1 and 2 support for multiple domains with users locally and remotely
• Working with Active Directory and Exchange to create, modify and terminate accounts
• Troubleshooting workstation, printers, and other peripheral devices
• Imaging, installing, and configuring workstations
• Troubleshooting Windows 10 and above, as well as Microsoft Office suite
• Working with automated Help Desk tools such as Microsoft System Center and ServiceNow
• Troubleshooting Citrix desktop visualization environment and thin client

Required ClearanceTS/SCI (#tssci)Required Qualifications:Basic Qualifications:

• Bachelor’s degree from an accredited college with 8-12 years of prior relevant experience or a Master’s degree with 6-10 years of prior relevant experience will be considered. Additional years of experience in lieu of education will be considered.
• Strong problem solving and organizational skills and able to work in a professional environment
• Strong communication skills, both written and verbal
• Clearance Requirement: TS/SCI
• Ability to work rotating shifts
• Ability to travel 25% of the time

Desired QualificationsPreferred Qualifications:

• DHS or other government contract experience
• Experience working with Secureview.
• Understanding of Dynamic Host Configuration Protocol (DHCP) and Domain Name System (DNS)
• Comfortable discussing technical information with users and other support personnel
• Ability to quickly learn new systems and IT concepts
• Strong problem solving and decision making skills
• Ability to work autonomously as well as an integral member of a team

Our Onsite Support Specialist’s earn between $87,000-$142,000. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours: 40Time Type: RegularLocation: Washington, District of ColumbiaIt is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

Salary: $87000 – 142000 per year

Location: Washington DC

Date: Fri, 06 Dec 2024 03:08:49 GMT


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