Job Ttitle: Product Support Data Scientist
Company: Apple
Description: Imagine what you could do here. At Apple, great new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish! The AppleCare Business Insight, Operations and Systems (ACBIOS) team is seeking an innovative and passionate Product Support Data Scientist who will be responsible for deriving insights into the software quality of Apple’s products. This is an exciting opportunity to directly impact our customers’ experience and support Apple products throughout their life cycle.Description DescriptionThe Core Functions of this role are as follows: Craft and implement machine learning models, establish algorithms, and build tools to identify anomalies in metrics related to software field performance and product quality, while gaining a deep understanding of why customers contact Apple for support. Use the output from those tools and models to help teams around Apple understand what product and software improvements are priorities to address. Other Key Functions of this role include: Collaborate with cross-functional teams to establish relationships, find opportunities, develop performance indicators, and communicate complex data analyses. Build and refine anomaly detection tools and algorithms, improving our ability to identify and respond earlier to emerging signals in our data. Research and implement new technologies and methods in data science, data engineering, and data visualization to elevate the technical proficiency and innovation of our team. Construct and maintain dashboards and self-service tools, facilitating effective data analysis and insights sharing. Handle large, complex data sets and use advanced analytics to tackle challenging problems.Minimum Qualifications Minimum Qualifications
Key Qualifications Key QualificationsPreferred Qualifications Preferred Qualifications
Education & Experience Education & Experience
Salary: $129600 – 195200 per year
Location: San Diego, CA
Date: Mon, 09 Dec 2024 05:46:43 GMT
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